Standard Bank
Deteriorating Service - Castle Walk

I went to the Castle Walk branch today to have a beneficiary added to my card so that I could make a transfer at the atm. Upon greeting the consultant at the enquiries counter, the consultant gave me the impression that I was disturbing her day. I made my request, and after numerous attempts, the consultant was unable to perform this simple request. The irony of the situation was that the beneficiary was Standard Bank themselves. After much frustration and two additional people getting involved, the beneficiary was added onto my card. The first consultant that I went to generally had a bad attitude, was not professional and did not bother to place any urgency in assisting me. As a long standing customer of this branch, I have noticed and experienced a continuously deteriorating level of service over the last 12 years at various levels. I have subsequently reduced my support of Standard Bank and associated companies. I spoke to Jonathan Motlou, the customer service manager, at the branch about my various concerns about the poor levels of service at the branch. It appears that Standard Bank is unable to get the basics right and expose untrained staff to customers.

Company: Standard Bank
Country: South Africa
City: Castle Walk

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