Direct Axis
New Loan, Old Debit Order - No Response

I recently took up an offer from DA to take out a further loan - in other words, pay off my old loan and get the difference. I received an e-mail with my policy documents on the 24/06/2013 and the money was deposited into my cheque account the following day. The call centre agent who processed my loan told me that my first debit would be on the 25/07/2013. I was surprised to see that DA debited my account this month with my old premium. Why is the case when my old loan was settled? I have e-mailed Nicky Hill on the 25/06/2013 and customer service and have received no feedback. Please assist.

Company: Direct Axis
Country: South Africa
City: Cape Town

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