AIG Life South Africa
Very, very, very poor service

During March a consultant phoned me and wanted to know if I would like to upgrade my policy. I answered her no, I'm not interested.

At the end of March the new increased premium was deducted from my bank account.

Early April I contacted the AIG office to ask them to please downgrade my policy to what it was and refund me the overcharge. This was not done and at the end of April and May the increased premium was deducted yet again.

I have sent through two emails and have phoned them five times regarding this query to get it sorted out, and still I have gotten no feed back what so ever from anyone. Every time a speak to a consultant (Valentia or Rose) they tell me to be patient and to either phone back in two weeks time or 48 working hours.

A consultant told me a week ago that the refund would be paid into my bank account within two working days, but this still has not been done as yet.

I now see this as, as they have deducted extra money from my bank account for three consecutive months without my approval.

Company: AIG Life South Africa
Country: South Africa
City: Johannesburg

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