MiWay
Cannot cancel "TheirWay" policy

I called MiWay yesterday and requested to terminate my policy. I was forwarded to the cancellations department, for which I held very long with no answer. When I called again I was told that all consultants were very busy and I will be called back. Later in the day I called again and the same thing happened. How could all consultants be so busy the whole day to give me a simple call? If I was taking up a new policy I would have been called back in less than five minutes!!

Today I called again and the same thing happened again. I then asked for the direct line to "cancellations" and I was told "there is no line for cancellations". Really? I was then put on hold until I ended the call without speaking to the so-called "consultant" - and mind you, I used my cellphone!!

So when I looked at the whole thing I then thought they were playing a go-slow trick - they were planning to delay so that the debit could go on the 1st. I then decided enough was enough - I called my bank and the bank advised me to cancel the debit order, which I did. The bank is going to issue an instruction that will monitor my acc and decline any debit order from MiWay. Now that's the HighWay!! Disappointed

Company: MiWay
Country: South Africa
City: Callcentre

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