Absa
14 days to clear overseas remittance amount

Dear ABSA

My wife and I are South African citizens currently residing and teaching English in South Korea. As such we earn and save a considerable amount of money that is transferred back to South Africa on a monthly basis.

Two weeks ago I transferred some savings (hoping to capitalize on the weak exchange rate).
14 days later it still hasn't been cleared. I emailed ABSA [Email Removed] but got no response.

I would like to know why did it take so long to get the transaction cleared?
It shouldn't take more than 2 - 3 business days.
What would have happened if I needed to access those funds for an emergency situation?
Should I expect the same issue to recur in the near future?
We are in the 21st Century and client satisfaction is at an all time low.
Now do something about it.

Company: Absa
Country: South Africa
City: Western Cape

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