Nedbank
AskOnce and get no response... Make NOTHING happen

My husband died in December 2012. He was a client of Nedbank, but also an employee. HR department was notified of his death and his bank account was to be "frozen". This did not happen. All the Nedbank debit orders still went off his account. Those Nedbank "loans" had balance protection in the event of death. I am the executor of his estate and asked for the debits to be reversed before the balances on those "loans" were settled. I was just ignored. I have knocked on all the "doors" at Nedbank for assistance with no answer. Dealing with Nedbank has been an extremely traumatic experience. I lost my husband, and the way Nedbank is dealing with this is very disrespectful. I can name and shame all the key players "helping" me, but I won't, as they are all managers and regional managers. I can supply you with a full report and all the correspondence to date. This conduct is against the Nedbank slogan: "Make Things Happen", and against the "AskOnce" commitment to deliver world-class service. All I want is all the money to be refunded (plus interest). Please get back to me so that I know if I should take this matter further to the Ombudsman for Banking Services.
Regards

Company: Nedbank
Country: South Africa
City: Head Office HR - Free State

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