Santam
Refusing to pay a valid claim!!!

Kai Batla (PTY) Ltd has gladly been paying Santam for business insurance on a monthly basis. This cover makes provision for incidental damage to the server: 25K cover for hardware & 45k for Software. During a server move, the server was accidentally dropped. Due to this fall the hardware was extensively damaged and the software needs to be replaced (as per Microsoft's Software Agreement). The claim is was rejected due to "dust" but no where on the comprehensive reports supplied to Santam does it mention any about dust! This unacceptable, that a claim be rejected based on an assumption. Is this not a breech of contract?

Company: Santam
Country: South Africa
City: Johannesburg

  <     >