Outsurance
RISK DECREASE - premium increase!

Perhaps someone can help here? A year ago I took out insurance with OutSurance on my vehicles. Now, a year later I get an email (REMEMBER - they CAN email you - BUT the only way to CONTACT THEM in the 21st century is by PHONE!!) informing me that the premiums on my 3 vehicles will be going up in Aug. 2013 by 7 - 8%! The book values of the vehicles have declined, thus risk has declined ALSO, LESS risk!! Inflation is 5%, BUT premiums MUST rise by 7 - 8%!!! Am I the only out there to whom this does not make sense? When I was insured with Santam previously and we adjusted the values of the vehicles annually, the premiums WENT down! Why do I get the idea that my premiums here are only being increased to pay for someone's pay-out due to no claims (I have zero claims too). I also find it frustrating that I cannot email them, I MUST call in, and I currently still use a "Rob as you go" phone! I so wish SA businesses will start catching up to the rest of the world, where SERVISE is a priority! Where you are not ripped off around every corner! OUTSurance, a 086 no is of no use to the thousands out there with Rob as you go phones! Wake up, make it easier to contact you please!!!

Company: Outsurance
Country: South Africa
City: Johannesburg

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