First National Bank
Most horrible experience from FNB!

Cash Passport-safer, "easier"option. Must send email or call Fnb 2topup. Sent email on friday (within one business day)-no response! Calling since morning I must talk to Waynigue, other staff not trained on this product? needs my bank card to proceed, could not find it, asked if I may authorise using id or other. Can proceed, confirmed all &that is how we left it. Hours later, still had not received money, 2pm CALL again, tells me she cancelled transaction, was unsafe I could not find my card. Who did she tell?! Was waiting all day! Am stranded in a foreign country with no money! Have spent R160 on calling FNB for this alone!! Waiting on what SHE TOLD ME was going through! Told her all this &asked why she didn't call me to let me know then, she said she apologises... Its bad enough it is a terrible system-cannot topup myself online, have to email (no response) or call fnb-nightmare. Still be charged a SELLING RATE, COMMISSION, etc &still not get your money when you need it! How is that safer &CHEAPER?? I could've paid standard bank R200 a month &had unlimited swipes. Waynigue calling me was not a courtesy call, it was a REQUIREMENT &her failure to do so made this horrid experience worse.

Company: First National Bank
Country: South Africa
City: Forex call centre

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