Standard Bank
What will it take to get feedback?

I wish to add a new beneficiary to my list via the internet for which I normally receive an OTP. I am in Germany and have a new cellphone number and email address. It was brought to my attention that I needed to supply certain documents in order to have it amended. I amended it on my profile but apparently it does not work. I sent through an email the first week in June; about the fourth one on the 10 June enquiring why I had not received a response, which I clearly requested in my emails. The following email sent on the 13 June was however, not so polite. After 3 phone calls from Germany, repeating my request 6 times and each time its a different explanation. I have been told to supply my 'payslip', spoken to someone who sounded like they were eating their breakfast (yes really), told there were documents outstanding, put on hold for ages, transferred to a different consultant and then told that Leonie will call me. After three days she still hasn't called so I call back. After repeating the whole sad story again, I find out that the request was only logged on the 13 June. And yet another sympathetic and understanding consultant who apologizes profusely. You don't say.

Company: Standard Bank
Country: South Africa
City: Internet Banking Support

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