First National Bank
Unfair billing

An atm failed to eject my card after I had completed a withdrawal. The atm then cancelled my card and the reason for the cancellation was that I had taken too long to take my card. I could not have taken too long because the card was never ejected. FNB is now charging me R100 for a new card because their machine is faulty. I would like this charge be reversed. The FNB employee that submitted the complaint admitted to me that I was by far not the only one and that numerous people had fallen victim to the atm the previous two weeks.

Company: First National Bank
Country: South Africa
City: Highveld mall

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