First National Bank
Unauthorized charges at SLO lounge

Me and my wife recently visited the SLO Lounge (great service!) on our way to holiday shortly after opening an account with FNB. It was with shock that I noticed a hefty R250 charge per person per visit on my account after we returned! I was never asked to enter my pin or received an sms for these transactions! (Is this even legal?)Neither did the lady at the SLO lounge inform me of this otherwise I would have surely gone to the Bidvest lounge which we usually use.

I am truly disappointed in the way these charges were hidden. Even though I spent more than the allocated R5000 and qualified for the Platinum package it seems I may have missed one of the other numerous fine prints which I now see everyone is complaining about here too.

I feel tricked and will promptly be closing my account here. What a greedy approach. Luckily I haven't yet moved my homeloan and other accounts over too.

I do though see prompt responses from FNB, so I hope this gets to the right person.

Company: First National Bank
Country: South Africa
City: Johannesburg

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