Standard Bank
Home Loan Pledge Application: Repulsive service

On 7 May 2013, I did an online home loan pledge application via the Standard Bank Website.

7 May: Online Application

13 May: After no update to website, I phone the call center, receive news that the call has not been assigned to anyone yet. Issue escalated.

14 May: Receive badly formatted automated email requesting supporting documents to be sent. Had to call to find out what docs!

15 May: I try to send my ID and Payslip to the email address. Email fails due to address not existing. Could not reach call center again that day (15 minutes on hold twice)

16 May: manage to get through to call center, and received alternative email address, docs go through.

21 May: After calling to follow up, I receive an email requesting an income and expense form to be filled out and sent.

23 May: No updates, I call to follow up, I am informed that initial workup is complete.

27 May: No news, I call again, same response. Escalated
29 May: More silence, I phone again, same story. I ask for further escalation or any form of contact details. Agent tells me they have no way of contacting Home loans CPT department other than through their system. Cant escalate again!

I took to twitter, no help!

Company: Standard Bank
Country: South Africa
City: Home Loans

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