Absa
Failure to respond to a urgent query

I opened an Absa account in October of last year. I mainly use the account for internet banking. For the last four weeks I was unable to access my account online.

Last week on 29 May I went to the branch (Kuilsriver) where I opened the account in order to try and sort it out. The girl (Nozi) who openend the account for me was there and remembered me. I explained what happened. When they checked on the system they informed me that the account belongs to one PR De Vries. I told them that I was in fact PR Adonis. They also confirmed that this same person has vehicle finance linked to this account. I handed them the card in order to show them that it was my account and confirmed that I have been making online transactions on this account until four weeks ago. They told me that I will not be able to do any transactions on this account until they have sorted this out. They said they would contact me as soon as possible.

It's been almost a week and I have not received any correspondence whatsoever. This has been a great inconvenience to me as I am unable to withdraw money from this account or effect any online transactions. Their lack of response/urgency is unacceptable!!

Company: Absa
Country: South Africa
City: Kuilsriver

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