Outsurance
OUTSURANCE STILL PATHETIC

ONLY AFTER REPORTING OUTSURANCE ON HELLOPETER DID I GET AN APPROPRIATE RESPONSE, INITIALLY VERY APOLOGETIC. HOWEVER, WHEN THE MATTER WAS ESCALATED TO A MNGR, FRANCOIS SENEKAL, HE ONLY CALLED ME BACK THAT NIGHT, AROUND 7PM. DURING THE CALL, HE ASKED ME IF A CAR WAS INCLUDED - I WAS TAKEN ABACK BECAUSE ALL THROUGH THE INTERVIEWING PROCESS, WITH VARIOUS CONSULTANTS, IT WAS ABUNDANTLY CLEAR THAT I DID NOT HAVE A CAR, SO WHY WAS HE ASKING? HE THEN SAID I DO NOT QUALIFY FOR THE R400 BECAUSE THIS ONLY APPLIES TO MOTOR INSURANCE! I CLEARLY DID NOT REALISE THAT & NOW THAT I HAVE CHECKED THEIR EXTENSIVE ADVERTISING, I HAVE CONFIRMED THIS IS TRUE. FRANCOIS LATER SENT ME AN ABRUPT EMAIL, VIZ: "Mrs Sadler, As discussed unfortunately the R400 campaign is a vehicle promotion only. Since you only have contents and all risks items on your current insurance policy you will not be able to qualify." NO APOLOGY! HOWEVER, I SPOKE TO MORE THAN 1 CONSULTANT & WASTED A LOT OF TIME FOR A MORE EXPENSIVE QUOTE, BUT NOT ONE OF THEM SAID I DON'T QUALIFY! THIS WAS NEVER ABOUT THE R400, BUT ABOUT THE PRINCIPAL OF BEING IGNORED IN THE FACE OF THEIR AGGRESIVE ADVERTISING. OUTSURANCE YOU, I WILL TELL EVERYONE!

Company: Outsurance
Country: South Africa
City: CALL CENTRE

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