First National Bank
NO LOAN COVER ON RETRENCHMENT!!! BAD SERVICE

MY HUSBAND HAVE A LOAN WITH FNB.

HE RECEIVED A LETTER IN JUNE SAYING HIS EMPLOYER IS STRUGGLING. NOVEMBER HE WAS ACTUALLY RETRENCHED.

NOW FNB REFUSE TO COVER THE LOAN AMOUNT SAYING HE ALREADY KNEW IN JUNE!!! WHAT??? MANY COMPANIES GOES THROUGH ROUGH PATCHES AND PULL THROUGH!

FNB ONLY SEE THE JUNE LETTER "WE ARE IN TROUBLE" IGNORE!!! THE ONE IN NOVEMBER SAYING: "NOW YOU HAVE BEEN RETRENCHED"

WE HAVE STRUGGLED SINCE NOVEMBER TO GET THIS SORTED, SENDING ALL THE CORRECT PAPERWORK TO DIFFERENT NUMBERS TIME AND TIME AND TIME AGAIN!!! FOR ALMOST 5 MONTHS WE CANNOT GET THIS SORTED OUT! THEY PAID A PREMIUM AND THEN STOPPED!???

HOW DOES SUCH A HUGE COMPANY NOT HAVE SET STANDARDS???

FIRST APPROVE AND THEN DECLINE???

NOW THEY LET US KNOW THE ACCOUNT IS IN ARREARS!!! HE HAS THE PROTECTION ON THE LOAN BUT BECAUSE SOMEONE DOESN'T KNOW HOW TO READ, IT HAS SUDDENLY NOW BEEN DISAPPROVED!! SERIOUSLY!!???

WHAT DONT THEY UNDERSTAND ABOUT RETRENCHMENT?

WHY PAY A PROTECTION ON YOUR LOAN IF IT DOESN'T WORK WHEN YOU NEED IT!!?? BAD SERVICE AND INCOMPETENCE! WE ARE REALY VERY BITTER TOWARDS FNB!!!

Company: First National Bank
Country: South Africa
City: Complaints

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