First National Bank
Incorrect Product Delivery and Poor Follow Up

On Tuesday (21/05/2013) I was delivered a Blackberry Z10. I specified to the call centre operator that I only wanted the LTE version of the phone. He had very poor product knowledge and had to ask his manager who confirmed the phones are LTE compatible. When the phone was delivered, it was not the LTE variant of the phone. Immediately I contacted the call centre. The matter got pushed to the team leader after 2 days. The team leader then passes the buck on to the smart phone division who still have not rectified their mistake. The team leader does not contact me, I have to call her at least 3 times a day for her to return one of my calls. Why should i have to call FNB, when they made the mistake? She seems very reluctant to solve the issue. Firstly their staff are very incompetent and have terrible product knowledge. Secondly if a mistake is made it should be rectified immediately with me having to sit on their backs all the time. I've needed that phone since the day I received it, but i don't want to use it because its the wrong one. Their service is absolutely pathetic. I'm seriously upset by this after being a customer for so long.

Company: First National Bank
Country: South Africa
City: Smartphone division/Call

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