Stratum Benefits
Messing me around

I contacted a Snr Marketing Consultant, Kim Northcote from Optivest who assured me my family which includes my 60 year old mother would qualify for a GAP cover product

Based on this information i signed up for the product and the matter was handed over to Judy Winzer who up to today has never returned any of my queries.

When i received the welcome letter it only has my wife on as a dependent when clearly from my membership certificate from my current medical aid has all three of us on.

I emailed Judy with ZERO reply and when I contacted Kim, she said they are not accepting my mother but she doesn't know why.

This was marketed to me under false pretenses and I am sure as rain this will be taken up with the Ombudsmen if not rectified. ASAP

Company: Stratum Benefits
Country: South Africa

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