MiWay
HORRID SERVICE

I've been with MiWay for a long time.

My new boss pays me too late, so my debit didn't go off. I received an sms about a future date. I sent an email a few days before said date to the consultant who usually assists me AND to the info address, asking if a double debit could rather be taken at the end of the month, that the date be moved to the 3rd instead of the 1st, because I get paid late often, and to explain why my policy document and premium didn't agree.. The bounced debits have cost me this month.

Not a word.

Friday came and went.

Today - no 10 minutes ago, I receive a call from Zama to tell me that:

1) I have no cover at present
2) I must now take my car to Glassfit to be assessed again or else it won't be covered at the end of the month???
3) Apparently the premium went up when I added my iPhone - but I wasn't informed.

WHY?

Did a debit go off my account, regardless, and bounce?

Has MiWay become so complacent that they now feel it's fine to treat their clients as they please?

I am VERY unhappy. This is NOT how you treat the clients who have remained loyal.

Company: MiWay
Country: South Africa
City: Gauteng

  <     >