First National Bank
UNPROFESSIONAL AGENTS

I PHONE THE CALL CENTRE (0861276937) ON SATURDAY 18/05/2013, SPOKE TO FAITH AND I EXPLAIN TO HER I NEED AN INCREASE ON MY OVERDRAFT, SHE ASSURE ME SOME AGENT WILL GET BACK TO ME. AFTER AN HOUR I HAD TO PHONE BACK FOR ANOTHER AGENT TO TELL ME SOMEONE WILL ONLY PHONE ME BY TODAY (20/05/13). AN AGENT PHONE ME AND ASSURE ME SHE'LL LOOK INTO IT AND GET BACK TO ME BUT NEVER. I PHONE AGAIN AND AN AGENT PROMISE TO RETURN MY CALL, ALSO TO MY DISSAPOINTMENT NEVER. I THEN PHONED BRAAMFONTEIN BRANCH AND SOME GUY EXPLAIN TO ME THAT MY OVERDRAFT HAS BEED DECLINED TELLING ME THAT I APPLY FOR AN OVERDRAFT WITHIN 30 DAYS WHICH I NEVER SO I DON'T KNOW WHAT PHRASE FNB USE "HOW CAN WE HELP YOU" IF THEY KNOW THEY CAN'T EVEN RETURN CUSTOMER CALLS. I THINK IT'S VERY UNPROFESSIONAL AND RUDE :(

Company: First National Bank
Country: South Africa
City: JOHANNESBURG

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