Absa
ABSA unable to assist sorting their staff erro

I got a credit card replacement a while ago after losing my wallet. I wanted to log in the Internet to check my balance and also register it to the bank app but there was an error. After calling ABSA's 24 hour help line numerous times my call was not taken. I was on hold for at least 10 min for each of the four attempts. Sent an e-mail to their action line. Got a response more than 24 hours later. Eventually spoke to someone who could not assist me but referred me to my nearest branch. I was at the branch for more than 1h30 min and it was established that an error was made at the issuing branch. The teller (Nathaniel M) was on hold at some point for about 20 minutes and this was just to one division and had to call another one with almost the same amount of holding time. I was now required, by Yolande to submit proof of address, copy of ID, payslip, etc. I was told that this is the only way they could help me despite the fact that this is not a problem caused by me and the inconvinience to me. I decided that it is therefore not worth the trouble and that I will settle my balance and close the account. A similar instance led to me closing my saving acc a few years ago.

Company: Absa
Country: South Africa
City: Alberton

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