RMB Private Bank
Poor service and passing the buck

I emailed RMB Private Bank on 7th January 2013 asking that they increase the limit on my credit card.

After two days I had received no feedback so I sent another email kindly requesting some level of service. Stanley Ndlovu then replied on 10th January 2013 and asked that someone assist me. Finally today, on 17th January, I get an email from Kyle Chetty telling me to call FNB Fast Applications in order to sort this out.

I then call the number given and speak to a gentleman called Malusi who tried to assist and then informed that FNB could not load the limit increase as I was a client of RMB Private Bank.

How difficult is it to assist a client with such a simple request? I am terrified at the thought of applying for a homeloan from RMB.

Please, please can someone take ownership of this and sort this mess out? This service is very disappointing.

The case numbers given by RMB Private Bank are 29-6149112 and 29-6143713.

Company: RMB Private Bank
Country: South Africa
City: Sandton

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