Oneplan Health Insurance
Cannot believe that ABSA underwrite these guys

My first claim that i needed to process gave me the shock of my life- my card was not ACTIVATED. After i had followed their procedure i assumed that everything was fine. My wife needed to go see a doctor with my son who was battling to breath (bronchitis), she called ONEPLAN to confirm the correct procedure to follow only to hear from the consultant that the card they issued me with in January was not activated. After giving the consultant all the correct details to get the card activated we were informed that we must pay cash for all the consultations and then claim it back- exactly not what i wanted to do (ONEPLAN this is south africa walking around with cash can get you killed). All further discussions with all the consultants left me even more confused about their procedure than i was before. i then followed their procedures once again and E-MAILLED lillian mohr, just to emphasise their lack of interest in the people paying their salaries, my e-mail returned to me as UNDELIVERABLE. if i knew who at ABSA who gave these clowns the underwriting i would ask them to not only look at the HELLO PETER comments but actually investigate ONEPLANS call logs. ABSA they will cost you clients.

Company: Oneplan Health Insurance
Country: South Africa
City: Head office

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