Innovation Group
Failure to honour Policy wording/schedule

I am an Innovation Group client since October 2012.
I have purposefully not levelled a silly claim against the cover for menial costs which effectively I had cover for as I was aware of the impact it would have should I wish to terminate my cover before the specified 24 month period.
I have however claimed twice for a faulty alarm which I am explicitly covered for and more recently for a complete failure to a gearbox which stranded me and required the vehicle to be towed to the dealership. In both instances I have received a negative response to after having had to follow up myself.
Innovation protocol suggests that the dealer must register any claim which through the dealer I am told will not be entertained. I have picked up that Innovation does not go on record either telephonically or via e-mail in fear of the CPA or the Ombudsman I presume.
I have however assessed that the ladies tending to these types of HelloPeter complaints are in fact employed expressly to field complaints and supply template responses.
I have left messages, escalated incidents, managed to speak to 2 of the spin doctors (Tumi, Shamiela) with no response to date.
I suggest that anyone who has the sense

Company: Innovation Group
Country: South Africa
City: SA

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