First National Bank
Change of process and policy

Hi Fnb

I am very disappointed with the service that I am experiencing with FNB Connect. We currently have a "Call Centre" and have been using the FNB phones/Connect for the last /-7 months which consist of recording all our conversations with our clients when our staff makes sales.

This is the service that FNB provided to us since September 2012.

However since Monday the 29 of April we are unable to save our recording using FNB Connect phones.
No one informed us of this new changed or policy

This is a direct impact on how my business operates on a daily basis.

No one from FNB contacted us informing us about the change and gives us a notice period in order for us to find alternative Service Providers.

If I don't get an answer today, I will take this up to higher authority. I have money in all my FNB Connect phones with is equivalent to an average of R2000.

If this does get resolved today I will hold FNB accountable for the loss that may occur in my business.

Very disappointed and frustrated right now

Company: First National Bank
Country: South Africa
City: Head office

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