First National Bank
FAULTY UPGRADE AND OPERATION SERVICE - FNB CONNECT

I had recently upgraded to the iPhone 5 and had set up my iPhone entirely to the specification of my business of being mobile and being able to conduct business while I am mobile and not in the office. After the latest s-called update of the mobile app, I am no longer able to make or receive calls from my FNB connect app. The so-called e-wallet I am suppose to be using tells me its currently unavailable. and I was never notified of this major change in this system otherwise I would not have upgraded from a R139 per month to a R400 pm cost of mobile device in order to make life easier and more convenient for me so I am still able to do business.
I now hold FNB responsible for this whole mess as I am sitting with R400 month expense which I can ill-afford and have no use for it whatsoever.

I had waited all this time to be able to make FNB connect mobile for me and now to find that everything has been me4ssed up and it does not work. Well done you for upgrading this into a stuff up.

I had initially logged a query and only to see it was not even logged as it does not appear on my support of queries logged.

Company: First National Bank
Country: South Africa
City: FNB CONNECT DIVISION

  <     >