Wicount
Non-delivery of "In-vehicle vacuum cleaner"

I paid for my vacuum cleaner on 7 January 2013.

On 21 January, TWO WEEKS after paying, I was emailed by Lerato Modisakeng, from Wicount, that the product was faulty and would I like a different model instead. I replied that I would and I asked for a revised delivery date. NINE DAYS passed without a reply from Lerato. Why do I need to bug client service people to respond to customer queries?

Multiple emails to Lerato followed. She kept promising that I will get my purchase ASAP. I also received emails from MaxiTrading promising delivery ASAP.

Lovemore Dube, from Wicount, emailed me and he told me that "the vacuum cleaners are arriving in the next few days and will be quality checked and shipped out thereafter:)". That was 9 DAYS AGO. How long does quality checking take?

Today is 39 WORKING DAYS since payment. Neither Lerato or Lovemore reply to my emails. Ignoring irate customers, hoping they'll go away, is highly unprofessional, as is advertising a defective product and promising delivery times that you can't keep.

It was supposed to be a gift. What am I supposed to do now? This is completely unacceptable. How are you going to make it up to me???

Company: Wicount
Country: South Africa
City: National

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