Fairprice Dobsonville
Complaint Regarding Delivery and Assembly Service

I would like to lodge a complaint regarding my recent purchases from your Dobsonville branch.

Firstly, I purchased a Defy fridge from your store. Upon delivery, I noticed that the fridge was transported lying on its side instead of being kept upright, which is clearly stated in the manual. This has raised concerns about potential damage and the proper functioning of the appliance.

Secondly, I also purchased a TV stand and a 4-seater dining set. I was informed that I would need to either assemble the items myself or pay an additional R300 for assembly services.

I kindly request that you investigate these matters and provide appropriate assistance, particularly regarding:

Clarification on your store policy regarding furniture assembly, and consideration for support without additional cost.

Company: Fairprice Dobsonville
Country: South Africa
Region: Region C
City: Johannesburg
Postal Code: 1784
Address: 3065 Block 5
Phone: 0735747653
Site: doornkop

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