Wicount
Broken goods & total lack of service thereafte

I had been nothing but polite, accomodating and patient in dealing with Wicount, I purchased goods end of 2012 for Christmas, however it was broken at the time of delivery.
My initial complaint was logged on the 10 Jan (telephonically with Gugu), as per the conversation was awaiting collection of the damaged goods, I had to however follow up on the 15th then 30th Jan (by telephone with Lerato and email with Lerato and Gugu) as I heard no status update. I was told on all three occasions that the goods will be uplifted from me, when the replacement goods where dropped off.
An email from Gugu on the 31st Jan stated I now need to send the damaged goods to JHB, at my own cost, and then only will they decide on corrective action.
THIS IS UNACCEPTABLE. Wicount needs to take responsibility when caught selling broken goods, and have the necessary reverse logistics in place to deal with returns.
Not surprisingly I am yet again in the dark with the progress of my complaint.
What poor customer service!

Company: Wicount
Country: South Africa
City: Sunninghill office park

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