Mica Beauty Products
MIca Beauty Cosmetics at Westwood Mall

I purchased a Mica Beauty Mineral Foundation from the Mica Beauty Shop at the Westwood Mall in Durban. I decided to return the product and took it back to the store. However the sale consultants were reluctant to accept the product and process a refund. I was informed that I would have to contact their manager for a refund. The sales consultant refused to call his manager and after initially providing me with an incorrect cell number for the manager, I was given the correct number to call. I have called the manager numerous times and have also sent through emails indicating that I wish to return the product. The manager, Danielle insisted that I could not return the product and when I mentioned that the receipt indicated that I could return the product within 7 days and that the law allows for the return of purchase, she refused to accept this and threatened me with her lawyers. The manager never returns my calls and I am still waiting for a reply as to when my refund will be processed. These sale consultants are a rip off and are not to be trusted. The Westwood Mall management should be aware that the Mica Beauty sales consultants are misleading the customers that shop at the mall

Company: Mica Beauty Products
Country: South Africa
City: Westwood Mall, Durban

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