Groupon SA
This is why customer service has a bad name in SA!

I am horrified by the after sales service offered by Groupon!

I purchased a coupon for a service offered. After having my appointment cancelled three times by the supplier I requested a refund from Groupon. I was told that my refund would be processed straight away. I was impressed! 2 months pass - no refund! No reply to my emails! I call and I am told - VERY RUDELY - that because I did not request a refund after 7 days of purchase I get a Groupon credit, not a refund. RIDICULOUS.

FIRSTLY - Groupon should check the integrity of the service providers that they punt!

SECONDLY - You have my hard earned money, WHY CANT YOU JUST GIVE IT BACK TO ME

THIRDLY - I don't want your store credit - I think buying Groupon's is a rip-off and a waste of time!

LASTLY - It blows my mind that when I ask to speak to a manager I am told that there are none available.

Company: Groupon SA
Country: South Africa
City: Cape Town

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