Kulula.com
2nd booking lost due to bad online payment options

For the 2nd time this year, I have managed to lose a reservation that I paid for due to Kulula's HORRIFIC online service. today i lost R897 which a kulula customer care lady told me their (Kulula) FNB bank claimed that I had not paid as it did not reflect being deducted off my account. Ironically, after I had confirmed the payment from my account, not only did I receive an SMS notifying me that my funds were down R897, but i also received an email. So for her and HER bank to tell me what is and is not in my account was ridiculous. Needless to say, she proceeded to tell me that my reservation has been cancelled, they don't have my money, and I must do what I can to investigate where the money I put in THEIR account was. I called the FNB number on [URL Removed] and a lovely lady helped me by proving and agreeing with me that R897 had indeed been deducted off my account. I have asked my bank to kindly investigate and reverse my money (if found). The exact same thing happened to me in Jan this year, only difference is that after speaking to about 10 different Kulula people, then eventually a manager, they gave me back my seat but with an extra fee of R500! KULULA? Now I #1time #Mango

Company: Kulula.com
Country: South Africa
City: National

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