Kulula.com
No compassion for inconvenience

On 4th April I booked a flight AACIGH from Jhb to Dbn for 20h20. This flight actually costed more than the flight at 21h10 but i just wanted to be early and see me kids before they sleep, and had some packing to do before a road trip with my family. At 17h29 I receive an email that my flight MN625 has changed to 21h00. This was actually a cheaper flight but I preferred to pay a little more to travel earlier. I get to the airport and tried several times to do self check in from 20h20. I together with others had no luck & had to follow the long queues to which the Kulula employee advised us to do. At the counter there was further mess up as the guy said that boarding was closed. After some screaming around to the direction of British Airwarys counter they managed to get us a boarding pass and we were told to run. We had to run with our bags in order to get through boarding gates. To date there are no apologies or reimbursements. I did not ask to go on the cheaper flight at 9pm so why did i have to pay more for it. I could have saved money if I just booked that flight at 9pm. Are Kulula flight always delayed? Get your act together & consider us passengers.

Company: Kulula.com
Country: South Africa
City: Johannesburg

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