Myciti Bus Service
LACK OF COMMUNICATION

What a disaster this morning at the Civic Station - officials were just shouting at the commuters that terminal numbers have changed - no communication beforehand that routes will be changing as from today. There was no queue at platform 7 - everyone was just pushing along - I am 7 months pregnant and was shoved around I eventually just walked to the back and waited.

How can you just change routes etc without informing your passangers. This is a paying service - we are in fact your customers.

Then to top things off - the new feeder bus we got onto was leaking water excessively I was soaked by the time I got to work.

Really is this how you treat your customers??

Company: Myciti Bus Service
Country: South Africa
City: Civic centre

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