Kulula.com
Kulula not on time but charging me extra

On the 18th of December I flew down to Capetown. My flight was 08H30 and I arrived for book in at 08H10. When I tried to book in I was told I was too late and I had to take the 09H30 flight and pay R 700.00 more. Although on Lanseria the booking counters were empty and less than 5 minutes walk to the departure area. For the 09H30 flight we only boarded 09H28. At 09H36 I was still waiting to walk up the stairs and by 09H45 I was sitting waiting to depart. Then I thought why could the 2 unhelpfull ladies not assist me on the 08H30 flight as the 09H30 flight boarded late and left late? The 17H30 flght back from Cape Town also boarded late and I eventually got seated at 17H37. At 17H45 I had to switch my phone off as we departed. Point is that on both flights down and back up Kulula was late, seemingly humored other late passengers and departed late but the 2 helpdesk ladies did not have the slightest interest in helping me to get on the first plane, but were seemingly more interested in making an extra buck from me. The response is late as I just finished dealing with a household burglary and all the fall out afterwards. The service principles were contradictory, R 700 pls

Company: Kulula.com
Country: South Africa
City: Lanseria Airport

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