Kulula.com
Careless attitude

After landing when I received my luggage I saw that a suitcase was damaged. I reported it to the luggage desk. The lady there said to me they could open a file but in her opinion she does not think that they will repair it or, at the very least, they could put a patch on where it was torn.

I find this attitude unacceptable. Those suitcases were brand new - bought for our holiday.

Company: Kulula.com
Country: South Africa
City: Lanseria

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