Kulula.com
Call centre who knows nothing!

! What a shamble of a service. I had activated a kulula credit card which i applied for months ago - that was disastrous on its own because the card took 2 months to get to me between mixups with Kulula, FNB and the courier!

Then I finally got it, activated it and started spending in December. Kulula claims on their 'no fine print', that R200 moolah will be issued if R1000 is spent in the first month, which I qualify for but no extra moolah came to me. In fact, I was getting no credits whatsoever by January at all.
So I called the call centre (except it's not the centre of anything), I get shoved between FNB and Kulula's call centre, the 1 gives me the number for the other - this happened over a period of a few weeks via email and telephone calls.
All I got is a stupid apology for an unintegrated service!
My issue is still not resolved to date because no-one knows what the is going on.
I nearly cancelled the application for the card because of the bad service and delays and now this! Why do they spend so much on advertising something when that budget could be put to better use by actually working out a seamless service to their card holders.

Pathetic

Company: Kulula.com
Country: South Africa
City: Moola/Credit card

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