Kulula.com
Cant do online booking

I have a flight from Lanseria to Durban tonight and I cannot do an on-line check in because we are travelling with an infant. The problem I have is that my wife and I booked the tickets separately and we run the risk of not sitting together as we have 2 separate booking codes. I have 1 child and 1 infant and it can be quite hectic for one parent to cope with both on a flight. I called the call centre and they provided me with the reason for me not being able to check in on-line, which I understand (IE oxygen masks). They said that there is nothing they can do. I need to pitch up at the airport early they will see what they can do. Why cant kulula's website be updated to accommodate this. I am sure you get plenty of parents flying with infants. This shouldn't be too difficult as the extra oxygen masks are normally located on the left hand side of the aircraft.

Company: Kulula.com
Country: South Africa
City: Head office

  <     >