Kulula.com
KULULA

My mom Kowie Herselman (63) was told to buy a new ticket because her name does not reflect as Kowie on her ID document but rather as Jacoba. She presented her ID and her Unique Reference Number (including the proof of the booking) and the attendant refused to book and board her. My sister who bought the ticket was standing with her and they both witnessed this refusal. They then went to sales, bought a new ticket - they asked if Kulula could not only change the details and they refused. They then bought another ticket. Apparently this happens often on a daily basis. This is and does not comply to their terms and conditions which they practically hide on their booking page. They were told by the sales lady that the supervisor gave a number my sister and mom can call to obtain a refund for both the tickets to Jhb and back to Cpt. I wonder how many people who do not have the money has to stay stranded because of this unprofessional assistance from [URL Removed] I want a refund and a free ticket back from Jhb to Cape Town for my pensioner mom.

Company: Kulula.com
Country: South Africa
City: Cape Town

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