Kulula.com
PROMISES NOT FULFILLED

The call centre at Kulula kept me on hold for about 15 minutes in total tellinig me that they can't get through to the refunds department. They Supervisor Franscois who i previous gave a compliment seems to have deserted Kulula. He promised me that the refund will take a matter of weeks because it is a special case and it has been 6 weeks thus far. That is absolutely ridiculous. If i had left this, i would have surely not received any money. Nicholas Mtyia is currently working on my issue now. Even though i had to repeat the issue twice with him, i hope he sorts this out. I waited too long, i WANT MY REFUND TODAY!!!

Company: Kulula.com
Country: South Africa
City: Call Centre

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