Etihad Airways
Disgusted by Service

We booked flights to fly with Etihad from Johannesburg to Phuket departing JHB on 04 June 2013 and our return flight departing Phuket on 12 June 2013. I have now received an e-mail from Etihad stating that my departure flight from Phuket has been cancelled but my connecting flight in Bangkok is still scheduled. I am disgusted by the lack of thought or consequences by Etihad. How am I now supposed to get from Phuket to Bangkok? No mention of a refund or even an alternative solution. I cannot believe that they can just cancel flights in this manner!! This is my honeymoon, and my work leave, accomodation, hotel transfers and airport are all booked around our flights. I now have to suffer the inconvenience of attempting to make alternative arrangements at this late hour. Calling their call centre is a nightmare, after about 20 tries and each time being disconnected I managed to get through to an agent. The agent Pamela told me there was a scheduling change, and she would try working on our booking and get back to me by the end of the day. No apology, no plausable explanation for the change, nothing! I now just have to wait for her to e-mail me. Shocking service to say the least!!

Company: Etihad Airways
Country: South Africa
City: South Africa

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