Saa
Unacceptably high payment!

On the 16-12-2013 my partner and I were booked to fly from Cape Town to Livingstone, Zambia via Johannesburg - Flight Booking Reference: SA/ZRXIAB.

At check in they found her details but could not find mine and we were directed to the SAA ticket counter where I was informed my ticket details were incorrect. The problem was that my surname and middle name were switched when the ticket was booked and the person informed me I had to buy a new ticket. My passport number matched, and all the other details were correct so I would have thought there would be a minor amount to pay to correct this mistake, but boy was I wrong - they charged me R6000 for a new ticket! What I'm really upset about is that my original ticket cost only R3500, so why was I charged double?

This put a real dampener on my start to my holiday in South Africa. I brought my fiance here on holiday and we got married a few days later.

This has really upset me and I feel totally abused by SAA and request a full refund.

Company: Saa
Country: South Africa
City: Cape Town International

  <     >