Kulula.com
Impossible getting service to cancel a ticket

I was robbed of all my identity documents and bankcards on the morning of my flight, so when I tried to contact Kulula I couldn't reach anybody on either call centre or ticket offices, due to office hours. When I finally got to speak to someone at the centre I was told an affidavit and case reference will suffice in getting my ticket back, and this was in the half hour grace period for cancelling a ticket. And when I got to the airport offices they told me I missed that half hour period because there is no proof of me speaking to someone at the centre as if they were separate entities, so I lost my ticket on the morning of new years, stuck in Cape Town on my way to Pretoria. It was quite literally impossible for me to have made any ticket changes that day. I was just told "Sorry, the system already processed that ticket". So its a systems error that cost me so much. Couldn't there have been ANY plan they could've made to make a paying customer happy?

Company: Kulula.com
Country: South Africa
City: Cape Town International

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