Saa
Inexcusable service

I called SAA/ SA Airling (0861 606 606) on Friday, 6 December to enquire what the procedure would be to change a flight. I had booked a return ticket for a family member DBN - Nelspruit 13 - 16 Dec. She has been hospitalised unexpectely and had been advised by her cardio surgeon not to fly.
I was told by the consultant that he could not varify that and gave me a anumber for Reservations to see if they could but that I would have until 1 April to change the ticket. I called the number he gave me but the "system was down" and they could not help me.
I called on Monday, 9 December to find out what that number was - only to be told by consultant # 2 that witha doctor's certificate I would be fully reimbursed.
I eventually got the certificate and phoned today, 12 Dec to find out where I should send it to, to be told that a) a doctor's certificate would not change anything, and b) that the last date of changing the tickets was 1 Feb 2014 by consultnt # 3.
I am now having to pay another R2000 (half of what the ticket originally cost me) to change the ticket, I still have not had a senior manager calling me as requested and have probably been "on hold" for nearly 30 minutes. Shocking!

Company: Saa
Country: South Africa
City: Reservations

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