SAA
Refund & Bad Service

I booked a flight online on Thursday 24 January from JHB-DBN for an amount of R1961, I received a sms from my bank FNB informing me that the amount is pending in the account for payment. Upon arrival at the airport later that day (24 January 2013), I was informed by staff at the ticket sales desk that my flight was not issued and that I needed to book a new flight, I obliged with and booked a new flight for R2500, I was promised that SAA would reverse the transaction for the amount R1961. I started contacting SAA from 25 January, the lady I spoke to was not able to assist me citing that I needed a bank authorization code for the transaction, I got the code from FNB and called SAA again for the reversal, I spoke to a gentleman at the call centre who took down all my details, including the bank authorization code and he informed me that he would contact the bank and get the reversal processed and give me feedback telephonically. I did not receive feedback. I have followed up with the call centre and have been sent from pillar to post and even had a call centre agent hang up on me. I escalated the issue to Sifiso Khumalo the Call Centre Manager who hasn't attended to my query at all.

Company: SAA
Country: South Africa
City: Johannesburg

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