Kulula.com
CALL CENTRE SERVICE - NONE

I've made a booking for 9 people to Cape Town - return. I made a mistake and book the return tickets at 06h30 but in an hour I've realised my mistake and contacted the call centre and changed the return time to 14h00. I've paid and all was fine. I even received the confirmation to say it has been changed. I just got a call all 9 employees are standing at the airport and they don't have a flight as the flight was booked for 06h30. What do I do now. I have another 4 employees who's already on their way to OR Thambo. They have to wait for these guys as they travel with a bus from the airport to PTA. Who will carry the cost of their overtime, etc. These guys made their travel arrangements from PTA to their houses according to the flight bookings. I've done the changes and relied on the Kulula call centre to ensure everything is done. I DO HAVE A CONFIRMATION so something was not done on their site now our employees must carry cost and inconvenience for their mistakes. They are just untouchable and nobody are prepared to carry the responsibility for their mistakes. And then they uplift their prices...

Company: Kulula.com
Country: South Africa
City: Call centre

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