SAA
Not awarding missing miles & left on hold for20min

I am a frequent flyer who has been battling to get my missing miles awarded to me due to submissino failure on SAA Voyger side. This has been failing on SAA side for a year now without them notifying me. I noticed my status is not improving and my miles not increasing. This is when i called then to complain.

Subquently they have requested my e-tickets and ID which i have provided, yet i have still not been awarded the miles. I then called the Call Centre and i was made to wait 20mins after i put the phone down as the agent did not return to the phone.

I have now dropped in my Voyger Status where i should have been upgraded. I have also lost out on a years miles.

Company: SAA
Country: South Africa
City: Voyager Support Center

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