Kulula.com
For a wrong surname you lose the ticket and money!

On Sunday 7 July 2013 I did an online booking for 2 passengers and paid R4412.00 using my FNB debit card. The booking system automatically allocated the surname of the 1st passenger to the 2nd passenger. When I called customer care to rectify the error I was told that it cannot be done and that I must make another booking. On Monday 8 July 2013 I then rebooked the flight online using my Master Card, paying a further R4412.00. I sent an email to customer care on Sunday 7 July 2013 to request for a resolution to this matter as advised by the call center agent. I have received no reply up to now. Of the R8824.00 I have lost R4412.00.

Company: Kulula.com
Country: South Africa
City: Online

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