Kulula.com
Verification process broken

So I've paid off my credit card (straight and budget). I call them to apply the payment against the budget amount.

Oh but they changed their verification process - now if I can't tell them when last I used my card they can't/won't assist... and all the managers are CONVENIENTLY not available to assist either.

Verification used to be the standard ID number and billing details - but not any more. All my slips are at home, I don't know what I purchased last on this card - I've been using it a lot.

I find this absolutely pathetic.
If your system/process alienates your clients it's not worth what you've paid for it!!!

@HelloPeter - this is for Kulula Credit Card... your site won't let me choose anything other than KululaAirTravel

Company: Kulula.com
Country: South Africa
City: Credit Card

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