Greyhound
Training on Company Policies

I booked a Bus with my credit card on the 30th of may from Idutywa to Johannesburg leaving Idutywa on the 02 June 2013 at 16:15 (BP). The Agent who issued me with a ticket said I can go to Checkers to collect my ticket alternatively if I don't have that service I can bring my card and ID to the bus. Seeing that there is no checkers in Idutywa that I know of, I phoned the call center a few hours before my departure just to make that ID & Credit card will be acceptable and I was given a go ahead.

On arrival of the bus the drivers refused to let me board and threatened to leave me behind as he has to work based on time for each destination. I took out my phone to phone the call center and I was cut off as soon as I started explaining, I tried to phone again by that time the driver is ready to leave me behind & I am standing there looking like a fool. I managed to get an agent, who explained to the driver & i was allowed to board. I am deeply offended by this kind of service not specifically the driver but the company's level of training towards its staff which intern translate to the clients suffering. I was told that a fax did not work so the is no list which is not my problem too.

Company: Greyhound
Country: South Africa
City: Idutywa

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